Rello AI
Real Estate · 24 / 7 · Fully Managed · Inbound Voice AI

Never Miss a Call.
Never Lose a Lead.

The Rello AI Inbound Voice System answers every call instantly, qualifies leads, triages maintenance, books inspections, and acts as the intelligent frontline for your real estate agency, around the clock.

24/7
Always On
<2s
Answer Time
100%
Calls Answered
$0
Setup Fees
The System

What the Rello AI Inbound Voice System Does

Rello AI is not a phone system or a basic IVR. It is a fully managed intelligent voice layer that connects to your existing telephony infrastructure and handles inbound calls the way your best receptionist would, with infinite capacity and perfect recall.

🏡
Sales Teams
Captures and qualifies every inbound lead before it hits voicemail. Your agents only deal with qualified, ready-to-act enquiries.
  • Qualify buyer and vendor leads in real time
  • Book inspections directly into agent calendars
  • Handle valuation requests 24/7
  • Filter spam and solicitors from your top agents
🔧
Property Management
Triage maintenance, answer routine queries, and escalate true emergencies, so your PMs focus on what matters.
  • Triage urgent vs non-urgent maintenance
  • Answer rent and lease queries automatically
  • Log maintenance tickets into your system
  • Escalate emergencies instantly to on-call staff
💬
General Enquiries
Answer FAQs, provide office hours, property status, and route calls with full context, no hold music, no voicemail.
  • Answer frequently asked questions instantly
  • Route calls with full context to the right person
  • Confirm listing and inspection details
🔗
Integrations & Intelligence
Connects with your CRM, calendar, and property management platforms. Every call generates structured data, no manual entry.
  • Integrates with existing telephony infrastructure
  • Syncs with CRM and booking calendars
  • Full transcripts, sentiment analysis, and reporting
Two Critical Use Cases

Built for Both Sides of Your Agency

Sales and Property Management have fundamentally different needs. The Rello AI Inbound Voice System handles both, with separate workflows, escalation paths, and outcomes tailored to each team.

Sales
🏡
Sales Teams
Goal: Never Miss a Lead
  • ✓Capture buyer enquiries from open homes and listings
  • ✓Book private inspections directly into agent calendars
  • ✓Qualify new vendor leads: timeline, property type, intent
  • ✓Handle valuation and appraisal requests 24/7
  • ✓Filter solicitors and spam from reaching your top agents
  • ✓Notify the listing agent instantly of hot inbound leads
Property Management
🔧
Property Management
Goal: Efficiency & Triage
  • ✓Triage maintenance: urgent vs non-urgent, automatically
  • ✓Answer rent payment and lease queries without PM involvement
  • ✓Log maintenance tickets directly into property management systems
  • ✓Escalate true emergencies (flood, fire, gas) instantly
  • ✓Reduce PM phone interruptions and context-switching significantly
  • ✓Take structured messages for specific PMs with callback commitments
Real-World Scenarios

How the System Responds in Practice

These are real call scenarios your agency receives every day. Here is exactly how the Rello AI Inbound Voice System handles each one.

🏡 Sales Scenarios
Caller Says Rello AI Action
"I'm interested in the listing on your website - is it still available?" Lead Capture: Confirms availability, captures caller details, offers to send the brochure via SMS, and notifies the listing agent immediately of an inbound lead with full context.
"I'm thinking of selling and want to know what my property is worth." Vendor Qualification: Asks key questions: timeline, property type, location, then books a valuation appointment directly into the agent's calendar with all captured context attached.
"When is the next inspection for the property in [Suburb]?" Inspection Info: Provides the next inspection time, registers the caller for the open home, and sends an SMS confirmation.
"I'd like to make an offer on one of your listings." Urgent Escalation: Recognises high purchase intent, captures details, and immediately connects the call or sends a priority alert to the listing agent for same-day callback.
🔧 Property Management Scenarios
Caller Says Rello AI Action
"There is water pouring through the ceiling light!" Emergency Protocol: Recognises urgent danger, advises the tenant on immediate safety steps, and triggers an emergency escalation to the after-hours PM or emergency trade contractor instantly.
"My oven seal is loose." Routine Maintenance: Categorises as non-urgent. Collects appliance make and model. Creates a maintenance ticket in the system and confirms to the tenant that a trade will be in contact.
"Has the landlord approved my pet request?" Status Enquiry: Checks system notes or takes a structured message for the specific PM, communicating a callback commitment within 24 business hours.
"Where is my rent refund from last week?" Financial Query: Handles the query within defined parameters, provides standard process information, and escalates to the PM with a full transcript if unresolved.
Simple Process

Up and Running in Days, Not Months

From onboarding to live calls, our team handles the entire build, configuration, and launch. You get a working system without the technical overhead.

1
Choose Your Plan
Select the tier that fits your call volume, team size, and service requirements
2
We Build It
Our team custom-builds, scripts, and integrates your AI voice agent end-to-end
3
Go Live
Your AI voice receptionist starts answering calls, tested, configured, and ready
4
We Optimise
Ongoing improvements using call analytics, A/B testing, and performance data
Configuration Options

Two Ways to Deploy

Whether you want a safety net for missed calls or a fully autonomous front desk, we have a deployment model to match where your agency is right now.

⭐ Recommended
1
Overflow & After-Hours
The Safety Net
The system acts as an intelligent backup. It only answers when your team is unavailable, so no lead or urgent call ever falls to voicemail again.
  • ✓Activates when all staff are busy on other lines
  • ✓Covers after-hours, weekends, and public holidays
  • ✓Handles calls during all-hands meetings or office closures
  • ✓Full transcripts and lead summaries sent to staff

Best for agencies taking their first step into AI, immediate ROI with minimal change management.

2
Full Receptionist Mode
The Complete Solution
The system answers every call instantly as your primary front desk. Staff only receive calls that genuinely require human attention.
  • ✓Answers every inbound call, zero missed call rate
  • ✓Handles all routine queries autonomously
  • ✓Live transfers only complex or high-value calls to staff
  • ✓Frees your team to focus on fee-generating activity

Best for high-volume offices maximising efficiency and removing the cost of a full-time receptionist.

Visibility & Intelligence

Complete Visibility Into Your Call Traffic

For the first time, agency principals and department heads get complete, real-time intelligence on every inbound call, turning the phone line into a data asset.

📝
Full Transcripts & Audio
Review exactly what was said in any call. Dispute resolution, quality assurance, and training, all covered.
💡
Sentiment Analysis
Flag distressed tenants or frustrated clients before they escalate to complaints or public reviews.
📈
Lead Tracking
See exactly how many vendor and buyer leads came in, from which campaigns, and what action was taken on each one.
🚨
Urgency Filtering
Automatically separate noise from critical issues. Emergencies are flagged and escalated; routine queries are logged for follow-up.
👤
Structured Caller Data
Every call generates a structured record: name, number, time, reason, urgency level, and outcome. No manual entry required.
📊
Analytics & Reporting
Call volume trends, peak times, resolution rates, and team performance, all in one dashboard, updated in real time.
Why Rello AI

Built to Replace Your Front Desk, Not Just Assist It

Six reasons agencies choose the Rello AI Inbound Voice System over every alternative.

📞
Zero Missed Calls
Every inbound call is answered in under 2 seconds, 24/7, 365 days a year, no voicemail, no hold music, no missed opportunities.
🛠️
Fully Managed Service
We build, manage, monitor, and optimise your AI voice system. You get the results without any technical overhead or staffing responsibility.
💰
Fraction of the Cost
A full-time receptionist costs $65,000+ per year including on-costs. Rello AI starts at $490/mo, delivering more coverage at a fraction of the price.
📈
Instant Scalability
Handle one call or one hundred simultaneous calls, no additional headcount, no training delays, and no degradation in quality.
🎙️
Human-Quality Voice
Natural, conversational AI that understands intent and responds appropriately, not a robotic press-1 IVR. Your callers won't know the difference.
🔗
Seamless Integration
Connects with your CRM, booking calendar, and property management platforms. No disruption to your existing workflow or infrastructure.
Head-to-Head

Rello AI vs Traditional Solutions

An honest comparison across every category that matters for your agency.

🏆 Rello AI wins on 8 out of 9 categories, while costing up to 95% less annually
Rello AI
Inbound Voice System
⭐ Recommended
Traditional Receptionist
In-house / Human Staff
Legacy Approach
🕐Availability
24 / 7 / 365Never offline
Business Hours OnlyTypically 9am–5pm
💵Annual Cost
From $5,880 / yrStarting at $490/mo
$65,000+ / yrSalary, super & overheads
⚡Setup Time
DaysLive within a week
Weeks to MonthsHire, onboard, train
🤒Sick Days / Leave
None - EverZero downtime from absences
Yes - UnpredictableSick leave, annual leave, gaps
📈Scalability
Unlimited Simultaneous CallsNo extra cost to scale
One Call at a TimeOthers put on hold
🎯Consistency
100% Every CallSame quality, always
VariableDepends on the day and person
📊Analytics
Full Intelligence DashboardReal-time data and reporting
None / Manual NotesNo automated insights
🔔Answer Speed
<2 SecondsInstant pickup every time
VariesQueue, hold, delay
🌍Languages
Multiple LanguagesAvailable on Advanced & Enterprise
Typically One LanguageDepends on staff
The Financial Case

The ROI Is Clear

Every agency is different, but the maths is the same. Replacing or supplementing a receptionist with the Rello AI Inbound Voice System delivers measurable return from month one.

👤
Traditional Receptionist
$65,000+
Per year: salary, superannuation, leave entitlements, recruitment costs, and management overhead. And they still can't answer two calls at once.
🤖
Rello AI Inbound Voice System
From $490/mo
Fully managed, 24/7, unlimited concurrent calls, no sick days, no leave, no recruitment. The system pays for itself by capturing what would otherwise go to voicemail.

💡 Where the Return Comes From

  • ✓A single captured commission, residential or commercial, covers months of system cost
  • ✓Retaining just two managements per year that would otherwise churn covers the annual cost
  • ✓Sales agents and PMs save 5–10 hours per week on routine calls, time reinvested in fee-generating work
  • ✓After-hours and weekend calls are captured and actioned, not lost to voicemail
  • ✓Zero recruitment, onboarding, or retraining costs when staff turn over
  • ✓Agencies offering "24/7 Live Support" win more listings and managements at presentation
Transparent Pricing

Plans That Scale With Your Agency

No setup fees, no hidden costs, no lock-in. Choose the plan that fits your team today and upgrade as you grow.

Basic
$490/mo
Done For You
⭐ Most Popular
Growth
$1,490/mo
Done For You
Advanced
$2,990/mo
Done For You
Enterprise
Custom
Tailored For You
Compare Our Packages
Basic Growth Advanced Enterprise
Voice Agent Setup
Templated Voice Agent✓---
Custom-built Voice Agent-✓✓✓
Hours Included-15 hrs30 hrsTBC
Unlimited Script Revisions-✓✓✓
Multi-language Support--✓✓
Ongoing Service
Management✓✓✓✓
Maintenance✓✓✓✓
Monitoring✓✓✓✓
Optimisations✓✓✓✓
Custom SLA & Uptime Guarantee---✓
Insights & Testing
Analytics & Reporting-✓✓✓
A/B Testing✓✓✓✓
Advanced Custom Dashboards-✓✓✓
Google Sheet Dashboard✓---
Technical
Platform Integration-✓✓✓
Secure Backend Logic✓✓✓✓
Developer-✓✓✓
Dedicated Developer--✓✓
Custom API Access--✓✓
On-Premise / Private Cloud---✓
White-label & Co-branding---✓
Support & Management
Priority Technical Support-✓✓✓
Dedicated Project Manager-✓✓✓
Dedicated Account Team---✓
Quarterly Business Reviews---✓
Guarantees & Billing
No Set Up Fees✓✓✓✓
No Lock In✓✓✓✓
Money-back Guarantee✓✓✓✓
Annual Discount-✓✓✓
Volume Pricing---✓
Usage Costs
Overage Rate (per connected minute)$0.40$0.40$0.40Custom
⏱
What is a Connected Minute?

The overage rate only applies after your plan's included hours are exceeded. A connected minute is billed only when the AI voice agent is actively connected on a live call, not during dial-out or ring time.

💡 $0.40 / connected minute · Kicks in after included hours only
🔓
No Lock-In
Cancel anytime
💯
Money-Back Guarantee
Risk-free start
🚫
Zero Hidden Fees
What you see is what you pay
🎁
Free Monthly Minutes
Included in every plan
⚡
$0 Setup Fees
Go live without upfront cost
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